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Handover and defect management

One accountable record from handover to close-out.

AXIS gives UK developers a single place for snagging, handover information, defects and evidence through the rectification period. Your building managers report issues in seconds, your team sees every action, and nothing important lives in an inbox.

AXIS developer overview showing open defects, service levels, retention and document health
AXIS mobile app home screen for a building manager
What we do

Four parts of handover that usually fall between teams.

We combine an experienced handover team with the AXIS platform, so the process is organised, visible and auditable from the first inspection to the final report.

01

Pre-handover snagging

Unit by unit inspections recorded with photos, location and priority, then turned into tracked defects in one step.

02

Handover coordination

Demonstrations, attendees, O&M manuals, drawings and certificates captured on the day, including short video of key procedures.

03

Defect management

Every defect reported, assigned, chased and verified against agreed service levels, with each call and message on the record.

04

Close-out reporting

A complete report of what was reported, what was done, the evidence supplied and anything still outstanding.

Atlas

Answers from your own manuals, not guesswork.

O&M manuals run to thousands of pages. Atlas reads every one, along with drawings, handover videos and the defect history, and answers in plain English with the document and page it used.

  • Ask about any systemHow to reset a pump, when the next lift examination is due, or what the warranty covers.
  • Paste an emailAtlas turns it into actions, links the right defect and drafts a reply.
  • See what fixed it last timeLikely causes ranked, with the earlier repair and who carried it out.
Atlas, the AXIS assistant, with suggested questions about a building
Building safety

Built for higher-risk buildings.

For buildings in scope of the Building Safety Act, AXIS keeps the information your Accountable Person needs in one controlled place, ready to hand over.

  • Golden threadVersion controlled documents, change history and a clear handover pack.
  • Statutory checksFire doors, alarms, emergency lighting, LOLER, gas, electrical and water hygiene tracked against their dates.
  • Mandatory occurrence reportingSafety occurrences logged, escalated and evidenced.
AXIS building safety screen with golden thread and statutory checks
For building managers

Report it once. See it through.

Building managers report a defect in three taps with photos, follow it live, sign off the work and call our 24/7 line for emergencies. Every report is time stamped against the rectification period.

  • Live statusReported, assigned, attending, completed and verified.
  • 24/7 emergenciesOne number, answered day or night, with the call logged.
  • Everything for the buildingManuals, warranties and handover videos on their phone.
Building manager home screenAtlas on mobile
Who it is for

Three views of the same record.

Everyone works from one source of truth, and each person sees only what they need.

Developers

Project, delivery and customer care teams
  • Portfolio and project overview
  • Handover planner and inspections
  • Defects, service levels and escalations
  • O&M library and document health
  • Close-out report and exports

Clients

Building managers and asset owners
  • Report issues with photos
  • Track and sign off work
  • 24/7 emergency line
  • Manuals, warranties and videos
  • Building safety checks

AXIS operations

Our handover and defect team
  • Triage and coordinate every report
  • Chase, escalate and verify
  • Keep the evidence complete
  • Monthly service level reporting
  • Onboarding and support
Onboarding

From first call to live, step by step.

We start with a paid pilot on one project, agree what success looks like, and measure it.

Step 1

Discovery

A short call about your projects, current process and the handovers coming up.

Step 2

Pilot agreement

A written scope, baseline, success measures and a named owner on your side.

Step 3

Set up

We create your workspace, invite your team and building managers, and index your documents.

Step 4

Live

Defects, handovers and reporting run through AXIS, with regular reviews against the baseline.

What we doOrganise handover, coordinate defects with your appointed contractors, keep the evidence complete and report clearly against the contract.
What we do not doWe do not replace your project manager or contract administrator, and we never promise the release of retention. Release stays with the contract and the responsible parties.
Request onboarding

Tell us about your next handover.

We work with UK developers and building owners on residential, build to rent, mixed use and commercial schemes. A member of the AXIS team will reply within one working day.

We never share your details.